General Terms and Conditions

Order Placement

By placing an order at, you enter a purchase contract and agree to our terms & conditions. The sales contract then is subject to Swedish law, and becomes binding for both parties, once has registered your payment.

In order to buy tobacco products from, you must be at least 18 years of age or older if required in your place of residence. Online age-verification is being provided by a reputable service agency and might require the last 4 digits of your SSN, if your age otherwise cannot be verified. Placing your order and/or accepting these terms and conditions, you are indicating that you are of legal age to purchase tobacco.


Paid orders will be processed and shipped as soon as possible. The approximate shipping times to the desired shipping address will be presented during the checkout process. Delivery times depend on the destination country and shipment method selected.

Import Regulations and Customs

Due to the EU ban on snus, we do not ship to any EU-countries - we are sorry.

Consignments may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges resulting from customs clearance are to be borne by the recipient.

The above does not apply to shipments sent to the U.S., as these are being sent DDP (Delivery & Duty Paid). stand for any customs duties and/or fees of any shipments sent to the U.S.

Some countries have limited or prohibited the import of tobacco products, or require the importer of tobacco products (i. e. the customer or recipient of the package), to obtain a license. cannot provide customers with any information regarding any such restrictions and/or requirement or inform customers about specific custom rules in their country of destination. Being the importer, customers/recipients are personally responsible for obtaining up-to-date information on customs and import regulations applying to the import of smokeless tobacco products into their country of destination, and for paying any customs or import duty charges, taxes and/or fees the ordered shipment might incur.

If the customer/recipient chooses not to pay these charges and/or refuse or not collect the shipment, the package will not be released by customs and will not issue a refund or replacement of the order in question, even if the products are being returned. Snus is a product that cannot be sold again after having been shipped once. The same applies to any orders that are being seized or held by customs due to a violation of the destination country’s import regulations.

Cross-border shipments are subject to opening and inspection by customs authorities; the customer/recipient - as the importer of the product - has to comply with any requests made by customs including the provision of documents requested.

In case of any questions regarding custom rules and fees, customers are requested to contact customs or postal authorities in their country of destination.

Once an order leaves the distribution center, we cannot be held liable for any delays caused by customs or any other government authorities.

Order cancellations / changes and product returns

Cancellation of or changes to a paid order are only possible as long as that order has not entered the shipping process.

As most orders enter the shipping process very quickly, notification of a desired cancellation of or change to a paid order should be given via the contact form or by e-mail as quickly as possible and will do their best to fulfill any such request.

As snus is a fresh product which cannot be resold once it has been shipped once, we can unfortunately not accept any product returns. This applies to orders for the wrong product as well as changes of mind.

Incorrectly filled orders / damaged product

The recipient has to check any received package immediately upon delivery and ensure that the correct products were shipped and that they are not damage in any way. Should a package be incomplete, contain the wrong products, contain the wrong or a defective product, notification is to be given within 10 business days, using either our contact form or e-mail. Any claims received at a later date will not be considered.

In cases of a valid claim, we will send/replace the product in question.

Damaged packages are also immediately to be reported to / claimed with either the recipient’s local post office / mail person or UPS, depending on the shipping method used.

Force Majeure shall not be liable for any failure to deliver or any delays in delivery due to force majeure or to any unforeseeable circumstances beyond our control. This also applies to any damages or defects of the products that are caused by any circumstance beyond the reasonable control of

Personal data respect customers’ privacy needs and concerns and do not share personally identifiable information with anyone unless required by law or ordered to do so by a court of law.

Limitation of liability

To the fullest extent permitted under applicable law neither, MaKe WeBo AB, nor any of their subsidiaries shall in no event be liable for any direct, indirect, consequential, punitive, special, accidental or other damages relating to or resulting from the use or inability to use this web site or its contents, even having been advised of the possibility of such damages.

Links to external sites has no control over information at sites hyperlinked to this website and encourage visitors to be aware of when they leave this website and to read the site policies of every other site they visit. make no representation, and are not responsible for the quality, content, nature or reliability of any hyperlinked website or of any website linked to a hyperlinked site. are providing hyperlinks only as a convenience and the inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by of any information contained in any hyperlinked site. In no event shall be responsible for visitors’ use of a hyperlinked site.

Children's privacy

Tobacco and related products are directed to an adult market. Therefore, the website is solely intended and restricted to those users above 18 years of age OR the legal age of tobacco use in your Country or State. encourage parents to take an active role in their children's use of the Internet. Please keep them away from

User's indemnification

The user shall indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees and court costs, resulting from any violation of these Terms and Conditions or any activity related to the visitor’s use of the Site (including, but not limited to, negligent or wrongful conduct).


Visitors’ use and the Terms and Conditions of the website shall be governed by and construed in accordance with the laws of Sweden, without giving effect to the choice of law principles thereof. Visitors irrevocably consent to the jurisdiction of the Swedish courts in any dispute, controversy or claim arising out of or in connection with their use or the Terms and Conditions of this web site, or the breach, termination or invalidity thereof.

Miscellaneous may revise these Terms and Conditions at any time at their own discretion. If any term of these Terms and Conditions is determined to be unlawful, invalid, and void or for any reason unenforceable, the validity and enforceability of the remaining terms shall not in any way be affected or impaired thereby. make every effort to ensure that the information on this web site is accurate and up to date and will promptly correct any errors brought to our attention. If you find an error on this website, please use the contact form on our site to inform about this.